Effective Date: December 1, 2025
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Prism Vertex LLC ("Company," "we," "us," or "our"), governing your access to and use of the ChatLyra AI-powered customer support platform ("Service").
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our Service.
ChatLyra provides an AI-powered customer support platform that allows you to:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.
You must be at least 13 years old to use our Service. By using ChatLyra, you represent and warrant that you meet this age requirement.
You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
We offer the following subscription plans:
Detailed plan features and pricing are available on our subscription page.
Your subscription will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date.
You may cancel your subscription at any time. Upon cancellation, your access to the service will immediately revoked.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:
You acknowledge and agree that:
We reserve the right to suspend or terminate your account immediately if we believe you have violated these acceptable use terms.
All rights, title, and interest in and to the Service, including all intellectual property rights, are and will remain the exclusive property of Prism Vertex LLC. The Service is protected by copyright, trademark, and other laws.
You retain all rights to the content you upload, configure, or generate through the Service. By using the Service, you grant us a license to use your content solely for the purpose of providing and improving the Service.
Data collected from your website visitors through our chat widget belongs to you. We process this data on your behalf as a data processor.
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to us during the six (6) months preceding the claim.
We shall not be liable for:
These limitations do not apply to liability arising from our gross negligence, willful misconduct, or violation of applicable laws.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
You assume all risk for your use of the Service.
You agree to defend, indemnify, and hold harmless Prism Vertex LLC and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:
You may terminate your account at any time by contacting our support team at [email protected].
We may suspend or terminate your access to the Service immediately if:
Upon termination, your right to use the Service will immediately cease. We may delete your data in accordance with our data retention policies.
These Terms shall be governed by and construed in accordance with applicable laws. Any legal action or proceeding arising under these Terms will be brought exclusively in the appropriate courts.
We reserve the right to modify these Terms at any time. We will provide notice of material changes through the Service or by email. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.
For questions about these Terms, please contact us: