ChatLyra

1. Introduction

Welcome to ChatLyra ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

By using ChatLyra, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1. Information You Provide

Account Information: When you register for an account, we collect your name, email address, and password.
Payment Information: We collect payment information through our third-party payment processor, 2Checkout. We do not store your payment card details.
Business Information: Information about your business, websites, and AI knowledge bases that you configure through our portal.

2.2. Information Collected Automatically

Visitor Information: When visitors interact with your AI chat widget, we collect information necessary for functionality, including chat history, visitor IDs, and any information voluntarily provided by visitors.
Usage Data: Information about how you use our platform, including interaction counts, website integrations, and feature usage.
Technical Data: Browser type, operating system, IP address, and device information.

2.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Store bearer tokens for authentication
Maintain chat state across website sessions
Remember visitor preferences
Analyze platform usage and performance

3. How We Use Your Information

To provide, maintain, and improve our AI-powered chat services
To process transactions and manage your subscription
To communicate with you about platform updates, security alerts, and support messages
To personalize your experience and provide relevant content
To ensure platform security and prevent fraud
To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

4.1. With AI Service Providers

We share chat interactions and relevant data with our AI service providers to generate responses. These providers are contractually obligated to protect your data and may only use it to provide the AI services.

4.2. With Payment Processors

We use 2Checkout for payment processing. Your payment information is handled directly by 2Checkout in accordance with their privacy policy.

4.3. Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

End-to-end encryption using SSL/TLS 2.0 protocols
AES-256 encryption for data at rest
Regular security audits and penetration testing
Access controls and authentication mechanisms
Secure server infrastructure with industry-standard protections

While we strive to protect your information, no security system is impenetrable, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account remains active and as necessary to provide our services. Specifically:

Account Data: Retained while your account is active and for a reasonable period thereafter for legal and operational purposes
Chat History: Stored as part of your account data for functionality and analytics
Visitor Data: Associated with your account and retained according to your configuration preferences

You may request deletion of your data at any time by contacting our support team.

7. Your Privacy Rights

7.1. Access and Control

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Request data portability

7.2. GDPR Compliance

For users in the European Union and United Kingdom, we comply with the General Data Protection Regulation (GDPR). You may exercise your GDPR rights by contacting our support team at [email protected].

7.3. CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect and how we use it, and to request deletion of your personal information.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from those in your country. We take appropriate safeguards to ensure that your personal information remains protected according to this Privacy Policy.

9. Children's Privacy

ChatLyra is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Location: Lexington, Michigan